Those considering the role of receptionist might also be interested in these careers: This is an example of a resume for a receptionist position. He/She is the hotel’s first impression for the traveler who has just arrived. The Balance Careers uses cookies to provide you with a great user experience. Friendly personality: A receptionist must be by nature friendly. Find out how to present your expertise in the most effective resume format. By definition, a receptionist is the first person to be seen by a visitor to any business. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. Our solution will help you finish your crossword. This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. Hotel receptionist training is very important because it is the receptionist who first faces the customer or client. Working at the front desk requires using computers to keep records, process payments, and complete other tasks. Receptionists can be found in virtually every industry. Handled medical files (making notations, sorting, and filing). A front desk employee is typically the first person a guest sees upon entering a hotel. As a hotel receptionist, your job isn’t only to greet guests but also to make them feel welcome. Add Relevant Skills to Your Resume: You can include relevant skill words in your resume. NATIONAL POWER AND GAS COMPANY, Albany, NYCUSTOMER SERVICE REPRESENTATIVE (May 2011—October 2012). Start your journey by getting the skills you need for the career you want. to be thorough and pay attention to detail. Figures and forecasts for roles at the same level, which require similar skills and qualifications. Typical Hotel Receptionist resume examples highlight problem--solving abilities, good verbal and written communication skills, computer literacy, and a polite attitude. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. Hotel Receptionist Career *A job as a Hotel Receptionist falls under the broader career category of Hotel, Motel, and Resort Desk Clerks. You may also include soft skills and personality traits that you envision for a successful hire. I am at present working in a similar position for Adams Hotel, where for the last two years I have been responsible for being the first point of contact for all guests visiting the hotel. 2. Manage room reservations using a computerized reservations system 3. January 2016 to date . High school diploma or equivalent; Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting; Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs; Excellent written and verbal communication skills; Hotel Receptionist. Some people that are interested in the hospitality industry begin as guest services employees and then move up to supervisory positions. Technology Adaptability. Remember the names of people with whom you speak and refer to them by name every so often to demonstrate your attentiveness. Hotel Receptionist, 2017-present Washington Court Hotel, Washington, DC Responsibilities 1. Hotel Front Desk Receptionist qualifications and skills. He or she has the duty to offer valuable information regarding accommodation and services. There are the following duties and responsibilities of a hotel receptionist: 1. Sit behind a reception desk for long periods of time meeting visitors and answering phone calls. Receptionists have multiple responsibilities, which they must often juggle … Hotel receptionist Alternative titles for this job include . 21,400 . Provide answers to questions, resolve complaints, and maintain a cheerful, positive and professional attitude when dealing with customers. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Great interpersonal skills are vital for a stellar receptionist and go way beyond being a great communicator. This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. You will need to be a professional person with a mature attitude and depending on the hotel you could be required to work a shift system including nights. … The bottom line is that the broad range of receptionist skills needed at the front desk, makes the receptionist a well-rounded professional on whom so much of the smooth running of the workplace depends. The main duty is to receive and register guests as they arrive. People in guest services, therefore, need to be comfortable promoting products and services. Their organizational and multi-tasking abilities help staff members stay … Accessed Oct. 5, 2020. Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. They also need to be strong problem solvers. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. Hotel receptionists have to be good administrators, but - most importantly - they have to be ambassadors for the hotel. They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. Welcoming Guests. A receptionist is a person whose job is to receive or greet guests, visitors, patients or clients at a hotel, restaurant, company or other organization.. 3. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Once you've outlined the duties of a receptionist and you're ready to hire, we can help make the process easier. Be it in a restaurant, hotel, school campus, or corporate building, all types of receptionist jobs are pretty much similar. Hotel Receptionist Requirements and Qualifications. Although the reception field requires specific technical skills, your soft skills are even more critical for employers to know about. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. A good guest services employee greets every guest with a smile and kind word. Overall, job growth for receptionists in healthcare industries is anticipated to be about 9% from 2016 through 2026, which is about average. Multitasking capabilities. Comfortably used computer-based customer service system. A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are … Other general office duties. 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