Cultural sensitivity is an important skill when working with a wide range of clients so that you are aware of their requirements or boundaries. Conducted intakes to assess individual needs and mental health history, and developed individualized goals. Participated and documented monthly planning meetings with personnel, participated in staff meetings, and coordinated periodic training and orientation sessions. Petitioned clients to an inpatient psychiatric setting which involved monitoring of progress, and attendance at team meetings and court proceedings. Provided documentation of case management, Interdisciplinary Team meetings and Individual Service Plans of consumers. Developed new strategies that enhanced communication between staff members regarding SBIRT services. Responded to child abuse/neglect referrals. Provided comprehensive case management to meet the basic needs of victims of human trafficking and sexual exploitation. Attended initial therapy sessions to assist clients with communicating therapy goals. For example, if you’re a detail-oriented software developer skilled in a computer programming language, you’ll likely be able to catch errors and correct issues in the code you and your team create. Administered psychological assessments to children, adolescents, and adult clients for social security disability determination. Provided exemplary customer service by processing group disability income insurance claims in a timely and accurate. Recommended and coordinated timely transfers to appropriate levels of care as indicated by clinical needs and utilization criteria. Monitored behavioral progress through case management, which included individual and group therapy and behavioral health counseling. Completed face to face interviews in efforts of determining individual needs and eligibility. Monitored and assessed service delivery to individuals to ensure appropriate level of service given need as defined by Environmental Matrix score. When dealing with rehabilitation, medication and therapy plans you will rely heavily on your ability to communicate effectively. Planned and used appropriate instructional/learning strategies, activities, materials and equipment that reflect accommodation for individual needs of students. After that is also helps a manager to visualize the result or outcomes of these approaches. The basic components of case management … If you include this skill set in your resume, you will become more employable on the spot. Facilitated in-service training for 20+ providers in providing appropriate patient care. Coordinated care with numerous health insurance companies, workers compensation, Medicare and Medi-Cal decreasing re-admissions to the hospital. Facilitated life skills workshops and recreational activities for residents to promote their transition to independent living. Observed and monitored toxicology collections Completed treatment plans and case notes. Administered housing case management services to clients suffering from mental and intellectual disabilities, alcohol and substance abuse addiction. Evaluated medical information to substantiate claimant functional capability to return to work. Integrity (48 percent), effective communication (40 percent) and trustworthiness (38 percent) were the other most important leadership skills. Provided expert utilization review, authorization of services, advocacy and patient navigation throughout the episode of care. Coordinated psychiatric assessments/ transfers, policy development, Utilization Review meetings, chart maintenance and detailed presentations. Trained in medication administration and monitored medication administration records for errors. Consulted with teachers to integrate curriculum-based material into therapy sessions. Provided case management services to Oakland County residents receiving substance abuse services. Marketed and recruited program participants by participating in community events and outreach opportunities to gain program awareness. This is sure to go a long way in case management! Documented and recorded sensitive client information and managed confidential case files and client records systems. Authorized respite care and additional caregiver support services; counseling. Prepared patients for and assisted with examinations by TB Medical Specialist Community Instructor and Resource Professional for tuberculosis. At AJCM we are constantly topping up our knowledge of the latest news and developments in the industry. Fields of study may vary, depending on the work area. Monitored all family goal setting plans for implementation and progress reporting. Displaying an unpleasant attitude will have a negative affect on anyone you work with, not just clients. Working collaboratively can require a certain level of tolerance at times. Conducted initial interviews of prospective Social Security Disability clients and obtained their medical histories/past vocational experiences. You very quickly learn in this industry that there is no ‘one size fits all’, and you need to take the time to understand each and every individual. Completed intake assessments, comprehensive biopsychosocial assessments and mental status exams in order to facilitate appropriate treatment. Demonstrated optimum communication skill with ability to understand and empathize with guests and their mental conditions. Liaised with Senior Military Leaders and other Coalition Law Enforcement and judiciary entities. What is it like to be a Case manager for AJCM? Empowered clients through long-term SMART goal setting, resource referrals, bi-weekly PHQ-9 depression and suicide evaluation, and crisis intervention. Facilitated utilization review by applying hospital sanctioned medical decision, meeting criteria of all patients. Managed a team which often involved physical and occupational therapy, home health aides, social workers, and speech therapists. Managed a support system to maintain independent living, self-sufficiency and family stabilization for each client. Coordinated treatment by providing supportive counseling, symptom monitoring, housing assessments and coordinated services with local community agencies and professionals. Trained new customer service representatives with administering call volume, providing advocacy and relevant information from the client-specific knowledge base. Documented case management activities with detailed notes in accordance with NYCDHS agency guidelines. Facilitated group therapy to include Drug Education Rehabilitation Training and Chemical Addiction therapy groups for Omaha Juvenile Drug Court clients. Developed plan of action to address concerns and encouraged timely follow-up. These 25 skills are just a small insight into our roles to give you a better understanding of what we do. Counseled couples in Domestic Containment Program (anger management) utilizing behavior modification techniques. How Managerial Skills are Interrelated. Maintained concise and up-to-date client files; including required documentation and case/progress notes. This is important in many client-facing roles, but it is especially significant in this industry. Every day as a case manager you will need to use your initiative to make important decisions. Implemented goal setting and accountability strategies that motivated clients to move from co-dependent to independent status. Provided behavior management strategies, developed behavior management contracts, and assisted in crisis intervention for individual clients. Taking the time to make a match will show the hiring manager why you're qualified for a job and worth interviewing. Provided intense case management by creating individual service plans with emphasis for families to obtain permanent affordable housing. Worked closely with members of community-based organizations; interfaced with staff members on referral services and the identification of available resources. Assisted with referral and linkage to community resources and advocate for consumers whenever necessary. Acquired familiarity with local community resources and established relationships with social service personnel in order to make appropriate referrals to families. Each day we strive to be better and improve our knowledge of this ever-growing industry. Provided information to staff and law enforcement officials relating to location and apprehension of escaped and/or absconded offenders. Coordinated group therapy activities and performed individual and family group with chronically mentally ill/ emotionally disturbed and performed outreach services. Provided coordination for individuals to receive psychiatric treatment while submitting referrals for housing and community resources. At 26.73%, Hospice Care, Basic Life Support, Wound Care, and IV appear far less frequently, but are still a significant portion of the 10 top Nurse Case Manager skills … Identified, arranged for and monitored appropriate community services based on a good knowledge of entitlement programs and community services. From training courses, new qualifications and study days, like the one we hosted below…. ... Our proven method works in almost EVERY case. Case Management Training The Foundational curriculum teaches essential skills to those new to case management, care management, and those who would benefit from a review of fundamental knowledge and skills. Performed telephonic marketing to health care providers and managed care organizations to increase referrals. Ensured that each client's educational, medical, housing, and basic needs are being met. Worked with at risk youth and families that had been reported to the Department of Human Services (DHS). Facilitated counseling/therapy sessions for individuals, couples and groups. Developed collaborative relationships with physicians and communicated the stay and discharge processes utilizing InterQual criteria. Anyone can show a long list of management skills. Provided outreach and crisis intervention for building residents - Organized medication management for clients with medical conditions and/or mental illnesses. Facilitated appropriate referrals for community resources and assisted consumers maintain their current housing or obtain rental assistance to acquire housing. Participated in service planning by collecting background information for community agencies by conducting interviews and observations with biological family members. Facilitated independent living and significantly reduced hospitalizations. Utilized InterQual criteria to determine appropriateness of admission. Conducted extensive assessments to determine appropriate level of intervention and developed comprehensive case plans with families to address at-risk behaviors. Delivered proactive and recovery-focused engagement with severe and persistent mental health client who have issues with homelessness. A case manager never stops learning and you must be open to gaining knowledge of new practices and techniques. Coordinated and authorized Community Long Term Care waiver services for program participants with Medicaid-enrolled providers. Case managers offer advice, references, rules and other information to clients. It might not be in the traditional sense (we don’t write up our reports with acrylic paint), but tactical creativity is a resourceful skill we use to overcome everyday challenges. Applied program policies and procedures relevant to the confidentiality of information regarding applicants and program participants. Approved case managers can promote their services by providing us with information which can be added to their entry on the Case Manager Finder. Developed and implemented individual service plans that assist consumers in removing barriers and develop healthy coping skills. Do you want to become a Nursing Case... Great Interpersonal … Provided support services to include medication compliance symptom education and management skills. Provided career guidance and counseling after conducting a thorough individual assessment. Not only this, but remembering important background knowledge and using it to tailor your care or work is the key to being a fantastic case manager. They’ll use the skills you list on your resume to rank your qualifications for the job against those of your competition. Working as a team is a vital part of the job and you certainly need collaborative skills to get the best out of yourself and your colleagues. Some hard project management skills include: Agile methodologies, such as Scrum; Project management software, such as Trello and Zoho ; Tip. Elevated community awareness of specific mental health issues through participation in education campaigns. Maintained communication and developed positive relationships with participants, families/guardians, other departments, and community agencies. Provided supervision, medication administration, groups/activities and Children's Court for placement. Provided support counseling and advocacy for clients including attending juvenile detention facilities and court proceedings. Promoted cost-effective health care consistent with value proposition. Have a way with words Documented outcomes and participated in interdisciplinary team meetings with physicians, nurse practitioners, pharmacists, social workers and psychotherapists. Screened potential patients for admission; conducted interviews, reviewed medical records and determined financial eligibility for proper placement. Provided counseling and educated to clients about various communicable diseases such as STD and tuberculosis. Developed comprehensive health care documentation and follow up with providers to plan medical treatments. Managed data collection and input for pregnancy and HIV prevention programs; researched and ordered necessary materials for the program. Related Coursework Play Therapy Psychopathology and Social Problems Domestic Violence Theory and Practice. Established and maintains professional public relations with school administration, partners and staff members. Communicated daily with patient medical insurance companies regarding billing and dates of medical services. Provided consultation to teachers, supportive professional personnel, parents and community agencies concerning prevention and/or intervention strategies relating to learning. Performed utilization review and determined appropriate level of care and resource needs. Conducted initial interviews and assessments of new clients referred from the New York City Department of Homeless Services (DHS). Managed daily appointment schedules to include interviews to determine and authorize eligibility for financial assistance and services. Evaluated demand packages/medical records from plaintiff attorneys and negotiated settlements on bodily injury claims. Designed treatment plans for individuals with mental and physical disabilities to develop clear goals for personal and professional advancement. In the case of functional resume, this section can be placed even before the Experience section. Maintained client files and records through Colorado Benefit Management System. Screened potential clients and made recommendation on program participation. Conducted assessments, intake interviews & diagnostic profiles, developing goals and objectives for family reunification/permanency. Authorized appropriate level of supportive services per GAIN policy and monitored progress of participants. Collaborated with physicians and interdisciplinary staff to coordinate patient care. If there are any skills you think we have missed, please feel free to let us know in the comments. Facilitated weekly orientations for new clients including the explanation of benefits and support services. Coordinated cases with other agency staff members while meeting productivity requirements. Provided customer service when handling customer complaints pro-actively and assists customer with complaints to resolution. Developed supportive, professional relationships with network partners through communication, relationship building and issue resolution. Maintained accurate client records recording client contact information protecting client confidentiality according to agency policy. Developed partnerships under law enforcement delegation (private & governmental). Obtained assistance for clients by referring to community resources, arranging appointments and maintaining professional relationships with community partners. Trained staff members by providing regular performance feedback in weekly supervision meetings. Conducted case conferences with substance abuse counselors or probation officers. Communicated consistently with supervising teachers, social workers and administrators on academic progress, student behaviors, unmet needs and achievements. Trained in Motivational Interviewing, extended suicide assessments, and QMAP-medication administration. Supervised Associate and Paraprofessionals who perform community support services to children and adults. Facilitated direct client interactions through both individual and family counseling and provided necessary community resources for benefit socially and academically. Communicated patient care plan and recommendations to primary physician and execute doctor's orders with less supervision. Explained eligibility requirements for community resources, financial assistance, housing opportunities, and tenant selection methods. The main aspects of HR effectiveness are strong time management skills, organized files, and personal efficiency. Provided quality support, counseling, and advocacy for adults living with HIV, mental health disabilities and substance dependencies. Conducted group meetings and individual counseling sessions for mentally ill residents. Processed all term life insurance and universal life insurance applications for multiple insurance companies. This case manager job description sample can assist you in creating a job application that will attract talented candidates who are qualified for the role. Documented all activities and maintain client records in accordance with OASAS regulatory and internal agency policy and procedures. Utilized knowledge of available government and community resources to make appropriate referrals to resolve identified issues. Requirements – Skills, Abilities, and Knowledge – for Nurse Case Manager Job. Provided referrals to community resources for basic needs and educational/training opportunities. Participated in providing training around father engagement for Social Workers from Olmsted County Child and Family Services Division. Conducted clerical work and counseled inmates at a minimum security prison. Provided individuals with mental and physical disabilities personal assistance with daily and independent living tasks. Developed support systems to meet client needs by identifying and coordinating a variety of available services necessary to maintain independent living. Provided information on available resources from family support centers to community agencies. Provided emergency assistance and conflict resolution to homeless families and survivors of domestic violence. Often working with a specific type of patient requiring ongoing medical care (e.g., geriatrics, HIV/AIDS or cancer patients), the case management … Educated members about services available in-network, services needing authorization and available community resources. 7 management skills to lead successfully 1. Yes, but you’ll be swamped by candidates... Certifications. Carried out client-centered individual counseling duties to diverse population diagnosed with HIV/AIDS. Provided supportive services with court involvement and local law enforcement by partnering with probation and parole officers. Facilitated sustainable progress by delivering education to families and patient support networks on issues and successful coping methods. Contacted patients, insurance companies and physician offices to obtain critical information on insurance benefit programs. Worked with insurance companies and medical providers to ensure cost effective therapy based upon medical necessity. Counseled and aided individuals and families requiring assistance of social service agency. Investigated allegations of municipal code violations and prepared cases for court proceedings. Identified and recruited Asians and Pacific Islanders who are living with HIV/AIDS to facilitate early access to treatment and social services. Learn how your comment data is processed. Coordinated medication management, doctor appointments, housing, counseling, and updated state mandated paperwork to remain compliant. Served as half-time resident manager in agency-owned apartment building for emotionally/behaviorally disturbed youth in transition to independent living. Below we've compiled a list of the most important skills for a Case Manager. Balanced patient prescriptions before coordinating shipment of medication plotted growth charts and monitored medical records on a monthly basis. Facilitated weekly meetings with program managers; fellow staff members and discussed strategies on how to improve services to the clients. Provided support to social workers/administrators and acted as a liaison. Provided service coordination between doctor appointments for residents who needed medical attention. Assisted with facilitation of consumer use of available resources and supports to maximize consumer independence. Provided advocacy, crisis intervention and intensive follow-up to adult and adolescent clients and performed other related duties as assigned. Provided advocacy services on behalf of clients regarding Medicaid, social security benefits and housing services. Developed and implemented service plans based on family and individual needs assessment. Collaborated with hospital clinician/social workers regarding discharge planning. Monitored employer referrals involving substance abuse treatment and ensured employees followed through with recommended treatment. Managed care through concurrent in-patient member chart reviews and audits utilizing McKesson InterQual criteria. Developed individualized service plans for juveniles with complex mental limitations that addressed their individual needs. Worked with patients that have Tuberculosis or have been exposed to TB. It will facilitate the employment process and you will land a desired job. Provided case management services to 28 adults/children with a primary developmental disability diagnosis and co-occurring mental health/medical diagnoses. Provided letters of residency for various programs such as social security disability, health insurance and employment opportunities. Collaborated with utilization management teams in care planning, analyzing community resources available and managing crisis intervention. Who doesn’t appreciate a courteous ‘please’ and ‘thank you’? Provided direct care stemming from admissions, discharges, medication administration, wound care, daily ongoing assessment. Completed competency assessment on staff members. Participated in interdisciplinary staff meetings and revised treatment plans as needed. Completed Bio-Psychosocial Assessments, Comprehensive Treatment Plans, Court Reports, Daily Progress Notes, STARS reporting and group note documentation. Provided representative payee services, which enabled clients to meet basic needs of food, clothing, and shelter. Reviewed medical records for quality issues, assessed patient status for undocumented quality concerns, and tracked multiple re-admissions. Success as a case manager requires a creative personality and good communication skills, case management experts say. Provided insurance companies with initial and concurrent clinical reviews to justify the admission and hospitalization of patients. Reviewed resident progress in weekly staff meetings with program manager and vocational manager. Served as a Case Manager/Facilitator/Community Liaison with community agencies, service providers and court system on behalf of Forensic clients. Case Management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote patient safety, quality of care, and cost effective outcomes. Tracked and responded to in-person and telephonic inquiries requesting community resources and information from clients and local agencies. Participated in monthly Maternity Support Services team meetings to discuss case planning and intervention. Prepared and delivered patients' medical records to insurance carriers for evaluation, processing and compensation. In some cases, the patient may have to pay some out-of-pocket expenses, but it will be far less than what it would cost to stay in hospital. Maintained approved client files both manually and electronically. Writing accurate reports, filing client information in online systems and navigating online booking systems all require a good level of computer knowledge. Approval as a case manager is given to individuals, not organisations. But, it is incredibly fulfilling when you use your resourcefulness to solve the greatest of challenges…. Developed relationships with insurance case managers to ensure timely communication and appropriate certification of patient stays. Facilitated daily Utilization Review meetings; family and physician conferences; and interdisciplinary care team meetings. Provided case management and support services to four community based organizations via our Partnership Project. Performed assessments and evaluations and linked client to various community resources for rehabilitation. Provided advocacy support services to protect the rights of individuals seeking supported employment. Provided clinical (psychiatric) information to insurance companies to secure authorization for inpatient psychiatric hospitalization. Project managers and program managers share many common competencies. Utilized available resources to promote quality, cost-effective outcomes. Organized group activities for residents - Informal one-on-one therapy sessions with residents. Served as a Therapeutic Behavioral Specialist for three years conducting social and behavioral modification therapy sessions with individuals and families. Assessed patient/family discharge needs and provides information by teaching and demonstration using all available resources. Supervised nursing team and evaluated potential clients for admission in assisted living facility. People lose money. As a QA manager, you must also be able to anticipate a complex issue fluently by taking a look at the requirement. Monitored work performance by visiting consumer at workplace unannounced and by communicating on a regular basis with supervisor/management. Provided group therapy and educational groups based on the Department of Children and Family Services mandatory curriculum. Conducted interviews, needs assessments, referrals and supportive counseling along with recruiting program participants. Just when you think you've got the hang of it, an issue jumps up and bites you. Case Manager Skills Checklist This assessment is for determining your experience in the below outlined clinical areas. Administered approved Eligibility/Screening Tool to all potential clients. Find a case manager. Provided support to treatment with development and implementation of individualize treatment plans. Entrusted with extremely confidential client information pertaining to client bank accounts, social security information and other identifying information. Completed comprehensive assessment of patients clinical, psychological, and financial needs utilizing all available resources. Analyzed and negotiated claims with Health Care Providers both prospectively and retrospectively. Provided basic needs such as: food, clothing, and hygiene products provided by grant. Participated in staff meetings with licensed therapists to discuss client's progression/regression and treatment modifications. Coordinated and facilitated all activities related to gathering information for individual's support plan and treatment plans. Assessed and interviewed potential clients, determining appropriateness for program. • Teamwork … Provided nursing care, pain and symptom management, medication administration management, nutrition education, wound care. Conducted utilization review projects at management discretion to determine whether services billed were within Companion Health Care coverage and limitations. Provided supervision of ancillary health care workers. Online-Einkauf von Alexa Skills-Anleitung mit großartigem Angebot im Alexa Skills Shop. Administered regular consultations to staff members. Worked closely with Dual Diagnosis and held group therapy sessions within an intensive residential rehabilitation setting. Developed individual service plans that included linkage to community-based substance abuse treatment, medical/mental health services, and vocational/education programs. Managed and analyzed reports for quality, productivity, customer service, & operational efficiency. Conducted individual and group therapy with children and adolescents in an intensive residential treatment facility. Documented and maintained confidential client files. What is it like to be a Case Manager and why should I become one. Manager diagnostic skill and Analytical skill helps him to identify possible approaches to a situation. Developed comprehensive care plans for each client, which accurately assessed their individual needs and provided information on community/agency services. Underline case management skills and social work abilities they’re looking for—those are the best keywords to use on a resume for case manager jobs. For boys diagnosed with HIV, mental health treatment at the Transitional housing participants..., support and guide, a kind-hearted nature is at the skilled nursing and.. Implemented treatment plans consistent with goals of community-based organizations ; interfaced with staff members involved in stabilizing uprooted... Medications received from the client-specific knowledge base record keeping prepared treatment plans based on progress... Be a successful case manager can help drive down costs down intellectual disabilities/mental health diagnosis career case manager skills list. 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